Billing Period:
We bill on the first of every month.
In some cases we may bill 2 times per month, 1st and 15th.
Payment is due upon receipt.
Billing is "in advance" for services rendered, "usage billing" for items
such as overages in bandwidth, development, or storage are billed in arrears.
Billing Policy:
All customers of EAS Enterprises LLC must abide by all the terms set forth in this and all other policies.
Violation of any of these terms can and will result in the immediate termination of an account with no refund
including any pre-payment. Billing payment is due no later than the 28th day of the month. Billing initiated
on the 15th of any month is due before the 14th of the next month.
Standard Billing is via Credit Card:
However, we can arrange for conventional
FAX billing, or billing via EMAIL. Paper Statement billing [several restrictions apply] may be available,
Your payment choices will include check and conventional credit card payments using Visa / MasterCard / Discover ...
or PayPal.
Please contact The Billing Department
to make arrangements.
Payments via Credit Card:
EAS Enterprises LLC accepts payment via Visa, Master Card and Discover, or via PayPal.
Usage of a credit card indicates an authorization to cover all future monthly or pre-arranged payments fees.
Payments via Check:
Checks must be received before the 28th of the month or a late payment fee will be added to the account.
Late Payments:
When customer payments are late (15 days), the account(s) may be suspended unless arrangements
have been made. If an account is suspended, the customer will have the option of reactivating the
account after paying the full amount of the invoice due and an additional fee of $25.00 - $50.00 equal
to the account setup fee, will be assessed for reactivation.
Accounts with Non-Usable credit cards:
Credit cards on file are non-usable when any of the following occur:
- The card has expired;
- The card declines our charges for any reason;
- The card is reported lost or stolen;
- The card is declared invalid by our processing system.
If a credit card payment fails, the customer will be sent an e-mail and/or postal
notice to rectify the situation either with a new payment method or by updating the
credit card information. The customer's account(s) will be suspended 15 days after
notice has been sent if there is no payment or contact made. The customer will have
the option of reactivating the account after paying the full amount of the invoice
due. An additional fee of $25.00 - $50.00 equal to the account setup fee will be
assessed for reactivation. The reactivation fee is non-negotiable.
Frequently Delinquent Policy:
EAS Enterprises LLC considers a customer to be "frequently delinquent" after the
third past due or credit card problem notice within any one year period. Customers
who become "frequently delinquent" are required to have a positive account balance
at all times to receive continued service. On the 30th day of any month, a "frequently delinquent"
customer must have enough money in his/her account to cover the next month's hosting fee. When
a "frequently delinquent" customer fails to have sufficient funds to pay for the next month of
service, the account will be suspended immediately and the account will remain suspended until
the end of the month and canceled if there is no payment made. This policy applies to
all payment methods. We may at our option require a change to credit card billing for any other
billing type that falls into the "Frequently Delinquent" catagory.
This policy is non-negotiable.
Cancellation Policy:
A cancellation will only be accepted if it is done by one of the following methods:
-
A. The customer must submit his/her virtual authorization by requesting cancellation via email to: billingdesk@EASEnt.net
The request must include the following information:
Account name and password
Cancellation request
.
-
B. The customer may fax a cancellation request to 866.740.5966.
The request must include the following information:
Account name and password
Cancellation request
Signature of account owner
When a cancellation request is made, EAS Enterprises LLC will immediately remove all configuration
information as well as all contents of the account. This will include any unread e-mail left on
the EAS Enterprises LLC servers.
Refund Policy prior to the first billing:
If an account is canceled prior to the first billing, the customer will receive a full
refund of all account fees except overages. Any over
usage fees including but not limited to additional bandwidth will not be refunded. Domain names and
SSL certificates provided by EAS Enterprises LLC are not refundable and not transferable unless
paid in full for the current period.
Refunds after the first billing:
All service rendered to date will be billed and must be paid in full to the end
of the billing period.
Billing Records:
The customer is responsible for keeping records current at all times. EAS Enterprises LLC
is not responsible for actions that are taken as a result of customer's failure to respond
to EAS Enterprises LLC notifications.
In the event that an account is sold, the domain ownership changes, or new developers are
brought on board by the site owner, it is said owners responsibility to provide any and all
inforamtion to the new entities or developers.
In such cases where the access information is lost, we follow the same requirements as all registrars
when requests are made by unknown parties. The request must be made by the entity of record,
the request must be FAXED to us at 866.740.5966 on the official letterhead of the current
entity of record, must be signed by a principal of said entity, must contain proof of identity
like a copy of the drivers license of the signee, and must state the actions to be taken.
This policy is in place to protect all of our customers assets and security and is not negotiable.
We will not respond to demands of any kind unless the procedure is followed.